TERMS AND CONDITIONS
EFFECTIVE DATE: January 1st. 2020
THESE TERMS AND CONDITIONS (“TERMS”) CONTAIN IMPORTANT INFORMATION CONCERNING YOUR RIGHTS AND OBLIGATIONS REGARDING YOUR PURCHASE, BORROWING, OR USE OF OUR PRODUCTS AND SERVICES. PLEASE READ AND SAVE A COPY OF THESE TERMS AS A RECORD OF YOUR TRANSACTION.
Company only sells, loans, or otherwise permits the use of its Products to independent third party health care specialists, professionals, providers, organizations, or agents thereof (each, an “Authorized Customer”). All purchases and borrowings of any Product from Company are for Authorized Customers only. An Authorized Customer must always rely on its, his, or her own professional clinical judgment when deciding whether to use a particular Product when treating a particular patient. Company does not dispense medical advice or provide any medical diagnosis, or treatment options. Authorized Customers should be trained in the use of any particular Product before using it, purchasing it from Company, or using the Product to treat a particular patient. Authorized Customers must always refer to the Product’s packaging, insert, label, instructions, and any related materials accompanying such Product before using the Product. Unauthorized resale of any Products is prohibited, and any unauthorized resale does not convey any rights under these Terms to any unauthorized buyer or user. IT IS YOUR DUTY TO INFORM AND EXPLAIN THE WARNINGS AND RISKS ASSOCIATED WITH THE PRODUCT WHEN USING OR RECOMMENDING THE USE OF THE PRODUCT TO TREAT A PARTICULAR PATIENT OR OTHER INTENDED END-USER. PLEASE READ ALL WARNINGS AND RISKS IN THE LABELLING, MANUALS, OR OTHER MATERIAL ACCOMPANYING THE PRODUCT CAREFULLY.
ACCOUNTS, ORDERS, AND CANCELLATION POLICY
To place or submit an Order for a Product, you must establish an account with one of our authorized personnel via an email sent to firstname.lastname@example.org or by telephone at 855.450.7300. Once you establish your account in accordance with our policies, you may place (the placement of which is referred to in these Terms as, an “Order”) or submit an order to purchase one or more Product(s) with one of our authorized personnel via email at email@example.com or by telephone at 855-450-7300. We may send you an email order confirmation when we receive your Order, but this order confirmation does not signify our acceptance of your Order. This will be construed as acceptance of your Order only when we charge your credit card or process your other form of payment for the Product, or when we ship the Product to you (if applicable), or we otherwise fulfill your Order. However, we may require, additional information from you before we accept or process your Order. Each and every Order, we accept in accordance with these Terms is hereby incorporated into and made a material part of these Terms.
If you desire to cancel your Order (without liability), you must submit your written cancellation notice to us before we have accepted your Order in accordance with these Terms (“Cancellation Policy”). ALL PURCHASES OF THE PRODUCTS ARE FINAL, NON-CANCELABLE, AND NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE APPLICABLE CANCELLATION POLICY AND RETURN POLICY SET FORTH BELOW. Once we accept your Order in accordance with these Terms, you may not modify or cancel your Order without our prior written consent, provided we reserve the right at any time to refuse, reject, decline, or cancel your Order for any reason without liability to you.
EACH TIME YOU SUBMIT AN ORDER TO PURCHASE A PRODUCT, ACCEPT DELIVERY OF A PRODUCT, OR OPEN THE PRODUCT PACKAGING, YOU REPRESENT, WARRANT, AND COVENANT THAT YOU: (A) HAVE READ, UNDERSTOOD, AND ASSENT TO AND AGREE TO BE BOUND BY THESE TERMS (AND IF ASSENTING OR AGREEING ON BEHALF OF AN ORGANIZATION, YOU REPRESENT AND WARRANT YOU HAVE THE AUTHORITY TO BIND SUCH ORGANIZATION), (B) ARE AN AUTHORIZED CUSTOMER, (C) ARE ELIGIBLE TO USE OR PURCHASE PRODUCTS AND USE OUR SERVICES IN THE JURISDICTIONS WHERE YOU RESIDE, AND YOU ARE DULY AUTHORIZED TO PRESCRIBE, PURCHASE, AND FIT OUR PRODUCTS IN SUCH JURISDICTIONS, (D) HAVE READ ALL OF THE WARNINGS AND RISKS ASSOCIATED WITH THE PRODUCT; (E) ASSUME THE DUTY TO WARN YOUR PATIENT OR INTENDED END-USER OF ALL SUCH ASSOCIATED WARNINGS AND RISKS ASSOCIATED WITH THE PRODUCT; AND (F) WILL USE YOUR MEDICAL OR OTHER SPECIALIZED OR TECHNICAL KNOWLEDGE TO INFORM YOUR PATIENT OR INTENDED END-USER OF THE PRODUCT RISKS AND WARNINGS.
If you borrow a Product from us, you may use it for the sole purpose of evaluating the Product and will not to let any other person borrow or use it. You must return any Product borrowed from us by the date we identify to you as the return date. If no return date is identified by us, you must return the borrowed Product within thirty (30) days from the date we delivered the borrowed Products to you. If we do not receive the borrowed Products by the applicable return date, you will be charged for (and must pay) the full purchase price of the borrowed Products, plus any of our shipping and handling charges. All borrowed Products returned to us must be in the same working and physical condition in which you received them. All returns of borrowed Products must be complete with all manuals, cables, hardware bags, etc. If any borrowed Product is damaged, you will be liable to us for the amount necessary to restore the Product to such condition, or, if not restorable, the full purchase price of such Product.
PRODUCT PRICE AND PAYMENT TERMS
Prices payable for the Product are those in effect at the time of dispatch or delivery of the Product, unless you and Company have agreed to another price in writing. Before we accept your Order in accordance with these Terms, we may withdraw any discount or revise prices to take into account increases in costs (including, without limitation, costs of any materials, shipping, labor or the increase or imposition of any tax, duty or other levy and any variation in foreign currency exchange rates). All invoices are due and payable within 30 days (net 30) of the invoice date. Payment must be in U.S. dollars. We accept the following charge cards for immediate payment: Visa, MasterCard, American Express, Discover, or ACH. Unless otherwise specified by us, prices quoted are exclusive of: (a) the costs of shipping or carriage to the agreed place of delivery; and (b) value-added tax and any other tax or duty which must be added to the price payable where applicable. You agree to pay for taxes and costs associated with any shipment of the Product, as such costs may be estimated, and are subject to change, by us when you submit an Order.
TERMS OF DELIVERY.
Any delivery timeframes we may specify to you are estimates only. While we endeavor to meet any such timeframes, we will not be liable to you for any delays or failure to dispatch or deliver the Product to you by a particular date. Except as expressly provided in these Terms, risk of loss of, and/or damage to the Product, passes to you on delivery or when placed in your possession or that of any carrier or transport, whichever occurs first.
Unless a Product qualifies for a return in accordance with the return policy described below or the Limited Warranty, we have no obligation to authorize or accept your Product return. You may return any Product purchased from us, for any reason, within ninety (90) days of the date such Product is delivered by us to you, provided you obtain an RA# in accordance with these Terms and remit to us an amount equal to the restocking fee identified below. We will classify (in our sole discretion) a returned Product as (a) an unopened and undamaged return, (b) an opened and undamaged return, or (c) a return of a defective or damaged Product. Any charges for shipping or service fees invoiced to you remain not refundable. Each authorized returned of a Product must be shipped to Proteor USA, 1236 W. Southern Ave, Ste. 101, Tempe, AZ 85282, USA and any such Product that is received by us after sixty (60) days from the invoice date is subject to a minimum restocking fee of $50 OR twenty percent (20%) of such Product’s purchase price, not to exceed $150.
Unopened Return. All returns of an Unopened Product (defined below) in accordance with this return policy are eligible for a credit of the purchase price for such Product. For purposes of this return policy, the term “Unopened Product” means (a) the Product remains in its original packaging, (b) the Product is undamaged, (c) the shrink-wrap covering the Product’s packaging remains in-tact, (d) the Product’s packaging remains unopened; and (e) all security and other verification seals remain sealed. If you break the seal or open the package, you can no longer return the Product as an Unopened Return.
Opened and Undamaged Return. All returns of an opened, but undamaged Product in accordance with this return policy are eligible for a credit of the purchase price for such Product if and only if we determine in our sole discretion that the Product remains in new or saleable condition.
Damaged or Defective Products. Any Product manifesting defects in materials or workmanship may be returned, repaired, or replaced solely in accordance with our Limited Warranty.
All Product returns require return authorization number (“RA#”). To initiate any return of Products in conformance with this return policy or Limited Warranty, you must first contact our Customer Service Department at 855-450-7300 to request an RA# from us. You must provide the serial number of the applicable Product, the quantity of Products being returned, the invoice number under which you were billed for such Product s or parts, and, if returning a Product in connection with a claimed breach of the Limited Warranty, you must provide a reasonably detailed description of the basis for the claimed breach (collectively, the “RA# Request”). We will determine if your RA# Request qualifies for a return under this return policy or Limited Warranty, and, based on this determination, will accept or reject the RA# Request within ten (10) business days of our receipt of your RA# Request. If we request additional information from you, such ten-day period described in the immediately preceding sentence will be extended an additional five (5) business days from the date we receive such requested information from you. If we accept your RA# Request, we agree to issue you an RA# that corresponds with such RA# Request, and you agree to return the applicable Product in accordance with our written instructions.
LIMITED WARRANTY AND DISCLAIMER
Company warrants all of its Products and services, to the original purchaser, to be free from defects in materials and workmanship (collectively, “Limited Warranty”) for the period of time specified in the our published warranty policy in effect at the time of sale with respect to any particular Product. This Limited Warranty applies only when the Products are used as intended (in accordance with all applicable labeling, instructions, manuals, or other written material accompanying the Product), have not been modified, disassembled, decompiled, or repaired without our written approval, and have been fitted by or under the direct supervision of a certified and licensed healthcare professional for use by the end-user. This Limited Warranty does not cover defects or damages to Products not caused by us or those due to improper installation, alteration, or repair, in each case, not approved by us, or due to accidents, neglect, misuse, or operation beyond capacity.
If we determine a Product is defective during the Product’s warranty period, we will (at our election) repair or replace the defective Product (except expendable parts thereof) at our facility or credit the Product’s purchase price to you, provided we receive your written notice of the warranty claim within the Product’s warranty period, and you obtain return authorization number in accordance with these Terms and return the defective Product to us, shipping charges prepaid. The warranty period for any replaced or repaired Product will equal the remaining term of the warranty period applicable to such Product. Any failure to return the defective Product immediately voids the Limited Warranty applicable to such Product and requires you to pay for the replacement Product shipped to you (if any).
THE LIMITED WARRANTY SET FORTH ABOVE IS THE COMPLETE AND SOLE WARRANTY FOR OUR PRODUCTS AND SERVICES AND STATES YOUR EXCLUSIVE REMEDIES. THE EXPRESS WARRANTIES SET FORTH ABOVE ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF ANY THIRD PARTY RIGHT WITH RESPECT TO THE PRODUCTS OR ANY RELATED SERVICES AND ALL SUCH OTHER WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED BY COMPANY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. THE SOLE AND EXCLUSIVE LIABILITY OF COMPANY TO YOU WILL BE TO REPLACE, REPAIR, OR REFUND THE PURCHASE PRICE OF A DEFECTIVE PRODUCT AS DESCRIBED ABOVE. NO WAIVER, ALTERATION, OR MODIFICATION OF THE LIMITED WARRANTY IS BINDING AGAINST COMPANY UNLESS IT IS IN WRITING AND DULY SIGNED BY COMPANY. No oral or written statement given by any person or entity will create a warranty or representation, other than the Limited Warranty, or in any way increase the scope of any warranty offered by us.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCE AND IN NO EVENT WILL COMPANY BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR FORESEEABLE DAMAGES, LOST PROFITS, OR LOST REVENUE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. WE ARE IN NOW WAY LIABLE TO YOU FOR YOUR UNINTENDED USE OF THE PRODUCT, AND IN ANY CIRCUMSTANCE, OUR AGGREGATE CUMULATIVE LIABILITY TO YOU, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR OTHER THEORY OF LIABILITY, WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE PRODUCT.
You agree Company is and remains the sole and exclusive owner of any and all intellectual property in, to, under, or with respect to the Product. You agree nothing in these Terms may be construed as granting any rights to you, whether by license, implication, estoppel, or otherwise, in, under, or with respect to, any patent, copyright, or other intellectual property or other proprietary rights of Company. You will not perform any act or omit to perform an act that interferes with or encumbers our intellectual property or other proprietary rights. You must never copy, decompile, reverse engineer, disassemble, modify, or create derivative works of the Product. All Product components are provided as part of a bundle and may not be separated from the bundle and distributed as standalone Products. You must never rebrand or attempt to pass the Product off as originating from any source other than Company.
THE PRODUCT MUST BE USED SOLELY AS INTENDED AND IN ACCORDANCE WITH THOSE INSTRUCTIONS, LABELS, INSERTS, AND OTHER RELATED MATERIALS ACCOMPANYING THE PRODUCT. WE HEREBY DISCLAIM ALL LIABILITY FOR ANY INCIDENTS OR INJURIES ARISING FROM ANY UNAUTHORIZED USE OF THE PRODUCT. WE MAKE NO REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY PRODUCTS THAT YOU MAY ELECT TO PAIR OR OTHERWISE ACCOMPANY WITH OUR PRODUCT AS PART OF YOUR TREATMENT PLAN AND ANY CLAIM IN CONNECTION WITH SUCH ELECTION. You understand and agree all Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on our Site are of a preliminary nature, subject to change, and intended to represent no more than a general illustration of the Product and its features and do not constitute a warranty or representation by us that the Product will conform with the same.
You agree to indemnify, defend, and hold harmless, Company, its subsidiaries, affiliates, distributors, fulfillers, and each of their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the Site from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you. We reserve the right to assume, at our sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to fully cooperate with us in asserting any available defenses.
We reserve the right to update, modify, or amend these Terms from time to time, in our discretion, which updates, modifications, or amendments will be effective immediately. EACH TIME YOU RETURN TO THE SITE, PLACE A NEW ORDER FOR, OR BORROW A PRODUCT, SUCH ACTIVITY WILL SIGNIFY YOUR ACCEPTANCE TO THE TERMS AND CONDITIONS THEN APPLICABLE TO YOUR USE, PURCHASE, OR BORROWING OF SUCH PRODUCT.
GOVERNING LAW; DISPUTES
You agree these Terms will prevail over any other terms or conditions contained in or referred to elsewhere or implied by trade, custom, or course of dealing. Any purported terms or conditions to the contrary are hereby excluded to the fullest extent legally permitted. No waiver of any term or condition under these Terms shall be effective unless made in a writing signed by us. The waiver of any breach of any such term or condition will not be construed as a waiver of any subsequent breach or condition. In no circumstance may you assign, transfer, or delegate your rights in these Terms to any third party.